We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it or credit your account, subject to the terms below. This policy applies to products bought from Masamara online.

 

This policy forms part of the Masamara Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.

 

In general, you can return an unwanted product to us provided:

·it is undamaged and unused, with the original labels and/or stickers still attached;

·it is not missing any accessories or parts.

 

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WHAT TO DO

 

Email us within 7 days of receipt of products (please refer to the contact information on the official website for the email address). Let us know how you will get your products back to us.

 

Returns- Deliver to Masamara, Address (please fill in the specific address), Phone (please fill in the specific phone number). Or we can arrange collection at a cost of R100 (adjustable according to actual circumstances). We reserve the right to inspect the product to validate your return. Once we have done so we will refund you with the purchase price of the product within 8 days of the return. Please bear in mind that refunds can take 5 - 10 working days to reflect in your account.

 

Exchanges- We will arrange a courier to collect your goods and deliver the exchange at our cost. In your email please include your address and preferred date for collection. Exchanges are subject to stock availability. Only one exchange per purchase.

 

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INTERNATIONAL RETURNS AND EXCHANGES

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Unfortunately we cannot offer returns or exchanges on international orders as it becomes unjustifiably costly.

 

 

DEFECTIVE PRODUCTS

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We do our best to ensure that the products we deliver to you are of a high quality and without defects.

 

What is a defect?

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

 

The following will NOT be regarded as defects and will not entitle you to a return:

·faults resulting from normal wear and tear;

·damage arising from negligence, user abuse or incorrect usage of the product;

·damage arising from a failure to adequately care for the product;

·damage arising from unauthorised alterations to the product;

·where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

 

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CHARGES

 

If you return a product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.If you return a product that does not comply with this policy, you may be liable to reimburse Masamara for the cost of collecting the product from you and the cost of having the product returned to you.